The value of service
Every day, the Service department draws upon a global support network and a highly-specialised team of technicians in order to manage requests for assistance regarding machines and components from around the world.
This process involves 24/7 operations both on-site and on-line, with support provided to key customers by dedicated Biesse staff on site and at customer facilities.
In addition, the Training Centre is dedicated to training Biesse field technicians, as well as staff at branches, dealers and directly at customer sites. Highly-experienced staff specialise in revisions, upgrades, repairs, maintenance, troubleshooting and remote diagnostics, with every request for assistance handled in a direct and fully-integrated manner, in coordination with the Biesse Parts department.
Parts team provides constant support to its customers through the following activities:
supply of original Biesse replacement parts (new and remanufactured)
identification of the components required to restore function to machinery
repair service for Biesse original replacement parts
provision of spare parts kits that can be customised in accordance with machine model and serial number
maintenance kits
Parts is the online spare parts portal reserved for customers, allowing them to get to know and surf their machinery as well as order and purchase spare parts directly.
We offer training sessions conducted by our specialized trainers, tailored to your needs and the machines, to ensure optimal use of your equipment. Whether before delivery or directly on-site during commissioning, our team is by your side at every step.
Our training combines theory and practice to ensure complete mastery of your equipment:
Equipment inspection:
Complete verification of the machine's proper functioning before the training.Team welcome:
Welcoming the participants to be trained, ensuring their preparedness.Safety:
Knowledge of safety measures to be observed before each use.Equipment presentation:
The technician details the machine's features and usage.Theoretical training:
Transmission of the necessary knowledge, in accordance with the training plan.Practical application:
Practical exercises on the machine to apply the knowledge acquired.Administrative closure:
Signing of attendance sheets, issuance of certificates, end-of-training questionnaires, and validation of acquired skills.
Sophia is the IoT platform created by Biesse in collaboration with Accenture which enables its customers to access a wide range of services to streamline and rationalise their work management processes.
The platform allows information and data to be sent in real time in relation to the technologies in use, optimising the performance and productivity of machines and systems.
The data collected enables the production process and machine functions to be analysed in detail, detecting malfunctions, assisting customers in maintenance operations, ordering replacement parts in less time and ultimately preventing faults.