The value of service
Every day, the Service department draws upon a global support network and a highly-specialised team of technicians in order to manage requests for assistance regarding machines and components from around the world.
This process involves 24/7 operations both on-site and on-line, with support provided to key customers by dedicated Biesse staff on site and at customer facilities.
In addition, the Training Centre is dedicated to training Biesse field technicians, as well as staff at branches, dealers and directly at customer sites. Highly-experienced staff specialise in revisions, upgrades, repairs, maintenance, troubleshooting and remote diagnostics, with every request for assistance handled in a direct and fully-integrated manner, in coordination with the Biesse Parts department.
Parts team provides constant support to its customers through the following activities:
supply of original Biesse replacement parts (new and remanufactured)
identification of the components required to restore function to machinery
repair service for Biesse original replacement parts
provision of spare parts kits that can be customised in accordance with machine model and serial number
maintenance kits
Parts is the online spare parts portal reserved for customers, allowing them to get to know and surf their machinery as well as order and purchase spare parts directly.
Sophia is the IoT platform created by Biesse in collaboration with Accenture which enables its customers to access a wide range of services to streamline and rationalise their work management processes.
The platform allows information and data to be sent in real time in relation to the technologies in use, optimising the performance and productivity of machines and systems.
The data collected enables the production process and machine functions to be analysed in detail, detecting malfunctions, assisting customers in maintenance operations, ordering replacement parts in less time and ultimately preventing faults.